Great experience
Furniture Decor Showrooms57 Central StStoughton Ma 02072.This is the worst experience I have ever had not only in the Furniture Industry but in all my shopping experience.On November 02, 2011, I went into this seemingly good looking furniture store. This store looks like, at least to me, an above average non-franchise place to get a good deal.Made a deal that I considered good with the owner Joel. I thought it was a good personal touch to deal with the actual owner. I ordered a set of six dinning chairs, I was promised they would be assembled and also glued at the joints to make it stronger and firmer. I paid a little extra for this service.Chairs came in about a week later though I got no phone call that the chairs were in. I had to call to discover 2 weeks later that they had come in. No big deal, sometimes businesses are busy and you have to give them that margin of error.I went in right away to pick up the chairs and I asked if they were assembled as promised and "Of course they are" was the answer.Took them home a few days before Thanksgiving of 2011, hosted a few guest for Thanksgiving when I realized that the chairs were already rocking, showing poor workmanship.Cutting a long story short, I took them back to have them fixed.Two years later, the chairs are still there, displayed in the showroom with a rip in one of the chairs.I have been trying to get them back all this time and all I get is a song and dance from the owner himself.Here I am, trusting the owner of a place to have excellent customer service skills. I probably would have done better with a regular employee.I have since talked to the owner a couple of times face to face, he seems to have that convincing ability to calm me down and fill me with empty promises yet again.To all you shoppers out there, to be fore warned is to be fore armed.Obviously, I have since bought new chairs from somewhere else but the battle still continues for my money back.I can't believe that there are owners out there that don't understand the principles of doing business today.I recently met the owners sister randomly, she was trying to recommend her brother's store to me when our conversation led to my new home purchase. I told her the story, she appeared disgusted by it and promised to help resolve the matter.It's been over six months and I haven't heard anything from either one of them. The interesting part is she is a retail business owner too.This is a buyer beware, I will not recommend this place neither would I return to this place ever again.I will continue to update this story as this situation evolves.Dissatisfied Customer.Kolls O.Norwood Ma.
Very nice
Furniture Decor Showroom is a Canadian Furniture Store based in Stoughton, Saskatchewan. Furniture Decor Showroom is located at 57 Central St, Stoughton, MA 02072, USA, Stoughton, Saskatchewan 02072, Canada.
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